FAQ'S

- WILL THERE BE A SHIPPING CONFIRMATION ONCE THE ORDER IS PLACED?

We will send you a tracking number by email approximately 2 to 5 days after placing your order.



- HOW LONG DOES THE SHIPMENT TAKE?

We source from all over the world to find the best variety of products at competitive prices. High demand products will take 2 to 3 weeks for delivery and 1 week for the rest.



- I HAVE ORDERED SEVERAL ITEMS, WHY DID I ONLY RECEIVE ONE?

We have several manufacturing sites, some of which focus solely on creating specific items. As a result, you may receive an item separately from the rest of your ordered products. Be assured that if all the items in your order do not arrive at the same time, the rest of your order is on its way!



- DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide, free shipping.



- HOW CAN I CONTACT YOU?

You can contact us by sending an email to contact@kenabox.com



- WILL YOU ADD OTHER PRODUCTS?

We focus on sourcing the best products from our customers, therefore, we are constantly looking for and adding new quality products to our store.



- HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCT?

We have a dedicated procurement team that works directly with manufacturers abroad. We test everything before sending it to you.



- HOW TO ORDER?

1. Go to the article page of the product you wish to order.

2. Select the quantity of items you wish to order and click on "Add to cart".

3. Click on "Place Order" in the pop-up window.

4. In the new page, please fill in your information (Email, Name, Delivery Address) and then click on

"Continue to the shipping method".

5. Click on "Continue to payment method" on the next screen.

6. Then fill in your credit card information and click on "complete order" to complete the transaction.